Terms & Conditions
The following Terms and Conditions of Service apply to all artwork, graphic design, branding services and concepts by Ashley Wood | Shawnee Lane Creative.
All design work is carried out by Ashley Wood | Shawnee Lane Creative on the understanding that the client has agreed to abide by Ashley Wood’s | Shawnee Lane Creative’s terms and conditions.
Copyright of all graphic design work is retained by Ashley Wood | Shawnee Lane Creative including copy, concepts, ideas, proofs and illustrations (unless specifically released in writing) until after all invoices have been settled.
If multiple design concepts are submitted, only one concept is deemed to be given by Ashley Wood | Shawnee Lane Creative as fulfilling the contract. All other artwork designs remain the property of Ashley Wood | Shawnee Lane Creative, unless agreed in writing.
At the time of proposal, Ashley Wood | Shawnee Lane Creative will provide the customer with a final estimate that includes the total cost and an itemized cost breakdown based on the service and design options the client has chosen.. The Terms and Conditions can be read on Ashley Wood’s | Shawnee Lane Creative’s website.
A copy of the final estimate or quotation is to be signed and dated by the customer to indicate acceptance and should be returned to Ashley Wood | Shawnee Lane Creative. No work on a project will commence until this document has been received by Ashley Wood | Shawnee Lane Creative.
Fees for design services to be provided by Ashley Wood | Shawnee Lane Creative, will be set out in the final estimate or quotation that is provided to the customer. At the time of the customer’s signed acceptance of this estimate or quotation, indicating acceptance of the Terms & Conditions, a non-refundable deposit of 25% of the quoted fee will become immediately due. Work on the project will not commence until Ashley Wood | Shawnee Lane Creative has received this amount.
Charges for Other Services
Charges for any additional services over and above the estimated design, will become fully payable at the time of project acceptance.
The client will be asked to sign off on final designs and the corresponding Invoice prior to print/artwork/publication. At this time the remainder of the fees due will become payable.
Payments may be made by Paypal or previously agreed electronic funds transfer or directly through your invoice delivered by and.co.
Publication and/or release of work done by Ashley Wood | Shawnee Lane Creative for use by the client, may not take place before funds have cleared.
Payment in full is required prior to artwork being released to the client.
Copyrights and Trademarks
By supplying text, images and other data to Ashley Wood | Shawnee Lane Creative for inclusion in the customer’s brochure or other medium, the customer declares that it holds the appropriate copyright and/or trademark permissions. The ownership of such materials will remain with the customer, or rightful copyright or trademark owner.
Any artwork, images, or text supplied and/or designed by Ashley Wood | Shawnee Lane Creative on behalf of the customer, will remain the property of Ashley Wood | Shawnee Lane Creative and/or it’s suppliers, excluding Logo design in which full copyright will be passed to the client upon receipt of full payment.
By supplying images, text, or any other data to Ashley Wood | Shawnee Lane Creative, the customer grants Ashley Wood | Shawnee Lane Creative permission to use this material freely in the pursuit of the design and to utilize the designs in Ashley Wood’s | Shawnee Lane Creative’s portfolio unless agreed otherwise.
Should Ashley Wood, or the customer supply an image, text, audio clip or any other file for use in a website, multimedia presentation, print item, exhibition, advertisement or any other medium believing it to be copyright and royalty free, which subsequently emerges to have such copyright or royalty usage limitations, the customer will agree to allow Ashley Wood | Shawnee Lane Creative to remove and/or replace the file.
The customer agrees to fully indemnify and hold Ashley Wood | Shawnee Lane Creative free from harm in any and all claims resulting from the customer in not having obtained all the required copyright, and/or any other necessary permissions.
The customer agrees that changes required over and above the estimated work or required to be carried out after acceptance of the draft design will be liable to a separate charge.
The customer also agrees that Ashley Wood | Shawnee Lane Creative holds no responsibility for any amendments made by any third party, before or after a design is published.
Any design, copywriting, drawing, idea or code created for the customer by Ashley Wood | Shawnee Lane Creative, or any of it’s contractors, is licensed for use by the client on a one-time only basis and may not be modified, reused, or re-distributed in any way or form without the express written consent of Ashley Wood | Shawnee Lane Creative and any of its relevant sub-contractors.
All design work where there is a risk that another party may make a claim, should be registered by the client with the appropriate authorities prior to publishing or first use or searches and legal advice sought as to its use. Ashley Wood | Shawnee Lane Creative will not be held responsible for any and all damages resulting from such claims. Ashley Wood | Shawnee Lane Creative is not responsible for any loss, or consequential loss, non-delivery of products or services, of whatever cause. The customer agrees not to hold Ashley Wood | Shawnee Lane Creative responsible for any such loss or damage. Any claim against Ashley Wood | Shawnee Lane Creative shall be limited to the relevant fee(s) paid by the customer.
Design Project Duration
Any indication given by Ashley Wood | Shawnee Lane Creative of a design project’s duration is to be considered by the customer to be an estimation. Ashley Wood | Shawnee Lane Creative cannot be held responsible for any project overruns, whatever the cause. Estimated project duration should be deemed to be from the date that cleared funds of the deposit are received by Ashley Wood | Shawnee Lane Creative.
Design Project Completion
Ashley Wood | Shawnee Lane Creative considers the design project complete upon receipt of the customer’s sign off. Other services such as printing, display panel production, film-work, website uploading, publishing etc either contracted on the client’s behalf constitute a separate project and can be treated as a separate charge.
Website Design Only
Once web design is complete, Ashley Wood | Shawnee Lane Creative will provide the customer with the opportunity to review the resulting work. Ashley Wood | Shawnee Lane Creative will make one set of minor changes at no extra cost within 14 days of the start of the review period. Minor changes include small textual changes and small adjustments to placement of items on the page. It does not include changes to images, color schemes or any navigation features. Any minor changes can be notified to Ashley Wood | Shawnee Lane Creative by email or phone and confirmed by post.
Ashley Wood | Shawnee Lane Creative will consider that the client has accepted the original draft, if no notification of changes is received in writing from the customer, within 14 days of the start of the review period.
The customer agrees to allow Ashley Wood | Shawnee Lane Creative to place a small credit on printed material, exhibition displays, advertisements and/or a link to Ashley Wood’s | Shawnee Lane Creative’s own website (www.shawneelane.com) on the customer’s website. This will usually be in the form of a small logo or line of text placed towards the bottom of the page.
The customer also agrees to allow Ashley Wood | Shawnee Lane Creative to place all designs on www.shawneelane.com for portfolio and demonstration purposes and to use any designs in its own publicity unless agreed otherwise.
Rights of Refusal
Ashley Wood | Shawnee Lane Creative will not include in its designs, any text, images or other data which it deems to be immoral, offensive, obscene or illegal. All advertising material must conform to all standards laid down by all relevant advertising standards authorities. Ashley Wood | Shawnee Lane Creative also reserves the right to refuse to include submitted material without giving reason. Any images and/or data that Ashley Wood | Shawnee Lane Creative does include in all good faith, and then finds out that it contravenes these Terms and Conditions, the customer is obliged to allow Ashley Wood | Shawnee Lane Creative to remove the contravention without hindrance, or penalty.Ashley Wood | Shawnee Lane Creative is to be held in no way responsible for any such data being included.
Cancellation of orders may be made initially by telephone contact, or e-mail, however, following this, Ashley Wood | Shawnee Lane Creative will need formal notification in writing to the company’s postal address. The client will then be invoiced for any work completed over and above the non-refundable deposit that will have been made at the time of first ordering. The balance of monies due must be paid within 30 days. Please note: any cancellation which is not formally confirmed in writing and received by Ashley Wood | Shawnee Lane Creative within 14 days of such instruction being issued, will be liable for the full quoted cost of the project.
Ashley Wood | Shawnee Lane Creative makes no warranties of any kind, express or implied, for any and all products and/or services that it supplies.Ashley Wood | Shawnee Lane Creative will not be held responsible for any and all damages resulting from products and/or services it supplies. Ashley Wood | Shawnee Lane Creative is not responsible for any loss, or consequential loss of data, or non-delivery of products or services, of whatever cause. While we take reasonable steps to investigate the materials we recommend, we accept no responsibility for the performance or quality of materials or any consequential loss arising from their failure. The customer agrees not to hold Ashley Wood | Shawnee Lane Creative responsible for any such loss or damage. Any claim against Ashley Wood | Shawnee Lane Creative shall be limited to the relevant fee(s) paid by the customer.
Ashley Wood | Shawnee Lane Creative reserves the right to use the services of subcontractors, agents and suppliers and any work, content, services and usage is bound by their Terms and Conditions. Ashley Wood | Shawnee Lane Creative will not knowingly perform any actions to contravene these and the client also agrees to be so bound.
Ashley Wood | Shawnee Lane Creative and its clients agree to comply with Printers Terms and Conditions which include disclaimers for non-completion on time and the flexibility to supply quantities within 10% of the total ordered.Ashley Wood | Shawnee Lane Creative recommend that if an exact quantity is required, then 10% extra is added to the quantity and extra time made available should the job be delayed.
These Terms and Conditions supersede any previous Terms and Conditions distributed in any form. Ashley Wood | Shawnee Lane Creative reserves the right to change any rates and any of the Terms and Conditions at any time and without prior notice.
Acceptance of Quotation and Terms and Conditions
The placement of an order for design and/or any other services offered by Ashley Wood | Shawnee Lane Creative and validated by the customer’s signature on the estimate or quotation, constitutes acceptance of the estimate or quotation and agreement to comply fully with all the Terms and Conditions and forms a Contract for Business between the signatory and Ashley Wood | Shawnee Lane Creative.